More than Just a Help Desk Solution

Jim Cuoco,
CTO, Support Fusion, Inc.

The Help Desk/Customer Service market is enormous. There are an endless amount of businesses, towns, schools, and non-profit organizations that currently do not, but could benefit from such a solution. Why aren't more of these entities doing something in this area? Confusion, fear, too busy? For whatever reason, there are many systems on the market today that try to help people solve this common problem, "How do I better serve my customers without breaking the bank?"

Support Fusion's solution is different from the rest for several reasons:

First, our system is completely modular, profile-based, and is put together with dynamic data driven menus. This means that you can set up the system in a way that suits you best. Rename, reorder, remove, and/or add menu items. These items can be pages that come with the system, links to other systems, or links to documents in or outside of the system. This makes our system more than just a standard help desk, it makes it the central source of information for your business. Not only can you collect contact, issue, activity, and asset information, but you can point to anywhere locally or on the Internet to other sources of information. Why bounce in and out of several systems when you can access everything from one central location from anywhere in the world.

Second, our system is very secure. Again the system is profile-based and each profile is assigned a security level. These security levels come into play when trying to access to specific pages, which relate to specific functionality, reports, news items, and issues themselves. No item in the system has hardcoded security levels, meaning you can reassign security levels to your preference on any of these items. In the end, this means you can control exactly what people are allowed to see and if they tried to access a page higher than their security level, they could not.

Third, our Flex-Report Writer. This report writer allows you to tap into any part of our database, plus you can write reports to tap into your databases as well. By simply changing the ConnectionString of the report, you can see data from other databases while logged into our system.

Fourth and most important, our customer service is the best. We help our customers navigate through any issues they may encounter. And it does not take days or hours for us to get back to you. It is usually within minutes.

Jim Cuoco

Email: jcuoco@supportfusion.com
Comany: Support Fusion Inc.
Blog: supportfusion.blogspot.com